The Cost of Getting Care Wrong
Right now, there’s an employee somewhere sitting on the couch at 10:30 pm with worsening symptoms, frantically typing "should I go to the ER" into a search bar. Their doctor's office closed hours ago. They don't know whether what they're feeling is emergent, urgent or can wait days, and they have no easy way to tell. Because they've been left to navigate this decision without any real guidance, the choice they make in the next twenty minutes will likely result in entirely avoidable costs for both them and their employer.